Privacy Policy

Effective Date: January - 06 - 2026

KNOL HAUS is committed to protecting your privacy and respecting the sensitivity of personal information shared with us. This Privacy Policy explains how we collect, use, store, and protect personal information through our website, booking system, and related services.

Information We Collect

We collect personal information only when it is voluntarily provided. This may include:

Name, email address, phone number, and other contact details
Information submitted through contact forms or booking requests
Appointment details and service selections
Payment-related information (processed securely through Wix Payments or offline methods)
Blog comments and interactions
Technical data such as IP address, browser type, and device information through cookies and analytics tools

We do not collect more information than is reasonably necessary to provide our services.

How Your Information Is Used

Your information may be used to:

Respond to inquiries and contact requests
Manage bookings, appointments, and scheduling
Process payments and invoices
Provide counselling and related services
Send appointment confirmations, updates, or service-related communications
Improve website functionality and user experience
Meet legal, ethical, and professional obligations

We do not sell, rent, or trade personal information.

Payments and Financial Information

Online payments are processed securely through Wix Payments. KNOL HAUS does not store full credit card details on its servers.
Some services may require offline payment, which is handled directly with the client and not stored digitally unless required for accounting or legal purposes.

Confidentiality and Counselling Services

All personal information shared in the context of counselling services is treated as confidential and handled in accordance with professional standards and legal requirements.

There are limited circumstances where confidentiality may be legally required to be broken, such as:

Risk of harm to yourself or others
Suspected abuse or neglect where reporting is required by law
Court orders or legal obligations

These limits to confidentiality will be discussed as part of informed consent.

Cookies and Analytics

This website uses cookies and similar technologies provided by Wix to:

Enable website functionality
Analyze website traffic and usage patterns
Improve performance and user experience

You may adjust your browser settings to refuse cookies; however, some features of the site may not function properly.

Blog Comments and Public Content

If you choose to leave a comment on a blog post, the information you provide may be publicly visible. Please avoid sharing sensitive or personal information in public comment areas.

KNOL HAUS reserves the right to moderate or remove comments that are inappropriate or violate site guidelines.

Information Sharing

Personal information may be shared only when necessary with:

Service providers such as Wix (hosting, booking, and payment processing)
Legal or regulatory authorities when required by law
Professional advisors for compliance purposes

All third-party services used by KNOL HAUS are required to maintain appropriate privacy and security standards.

Data Storage and Security

Your information is stored using secure systems provided by Wix and other trusted service providers. Reasonable administrative, technical, and physical safeguards are in place to protect personal information against loss, misuse, or unauthorized access.

Access and Corrections

You have the right to:

Request access to your personal information
Request corrections to inaccurate or incomplete information
Withdraw consent where legally permitted

Requests can be made using the contact details below.

External Links

This website may contain links to third-party websites. KNOL HAUS is not responsible for the privacy practices or content of external sites.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practices or legal requirements. The most current version will always be posted on this page.

Contact Information

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

KNOL HAUS
2304 45th Avenue, Vernon, BC V1T 3M8
By appointment only
Phone: 250-308-8175
Email: knolhaus@gmail.com